Reservation & Cancellation

A reservation is only considered confirmed once VGA has submitted a written ‘Booking Confirmation’ to tenant and the deposit funds have been received by VGA. VGA cannot guarantee tenant a specific apartment, but only an apartment from the specified rate category, or from a higher rate category. If the tenant wishes to extend his/her stay, VGA will do its utmost to offer the same apartment, but cannot guarantee that a specific apartment will be available, nor that any apartment will be available at all.

Deposits at ‘Time of Booking’

Bookings of 14 nights or less
We require 3 (three) nights non-refundable deposit at the time of booking the apartment. No booking is guaranteed unless VGA has received payment for the aforementioned non-refundable deposit at the time the apartment is booked over our website and/or over any of the booking platforms offering our apartments. The remaining balance is due upon arrival (check-in).

Bookings of 15 to 60 nights stay
We require a 1 (one) week non-refundable deposit at the time of booking the apartment. No booking is guaranteed unless VGA has received payment for the aforementioned non-refundable deposit at the time the apartment is booked over our website and/or over any of the booking platforms offering our apartments. The remaining balance is due upon arrival (check-in).

Bookings of 60 nights stay and over
We require 1 (one) week non-refundable deposit at the time of booking the apartment and 1 (one) month rental in advance. No booking is guaranteed unless VGA has received payment for the aforementioned non-refundable deposit at the time the apartment is booked over our website and/or over any of the booking platforms offering our apartments. A refundable security deposit of 1 (one) month rent must be paid prior to arrival or at check-in. The remaining balance can be paid on a continuous monthly basis.

By paying a deposit, the tenant accepts all of the conditions of the rental contract and renounces his/her right to contest any payments charged to his/her credit card by VGA, including, but not limited, the remaining balance for stays cancelled fewer than 14 days before arrival or in the case of no-shows.

Non-smoking policy
All our apartments are smoke free which means smoking is strictly forbidden.
If available, smoking is allowed on the balcony or terrace and an ashtray is provided.
Smoking is also allowed on the roof terrace and deticated smoking areas.
Violating our non-smoking policy will be fined with 750,- EUR due to possibly necessary relocation of other guests and cleaning costs.

Cancellation policy

The following rules apply to the cancellation of a confirmed reservation or early departure. Notification of cancellation is required as follows:

For bookings of less than 30 nights
Notification of cancellation is required 14 days prior to arrival date and subject to re-renting on a short notice. For bookings cancelled less than 14 days prior to arrival you will be liable for the full cost of the stay unless the apartment can be re-rented. Once you have checked in you must give us 14 days’ notice in case of a reduction on your stay or the same policy will apply. Please note that 1 week is non-refundable.

For bookings of 30 nights and over
Notification of cancellation is required 30 days prior to arrival date and subject to re-renting on a short notice. For bookings cancelled less than 30 days prior to arrival you would be liable for the full cost of the stay unless the apartment can be re-rented. Once you have checked in you must give us 30 days’ notice in case of a reduction on your stay or the same policy will apply. Please note that 1 week is non-refundable.