Terms & Conditions | Vienna Grand Apartments

Terms & Conditions

Terms and Conditions

In order to make your stay at Vienna Grand Apartments as comfortable as possible we would like to draw your attention to our general terms and conditions. These terms and conditions will apply to all guests during their stay at Vienna Grand Apartments and will serve as the contract between guests and the STRANZENDORF LIEGENSCHAFTSVERWALTUNG- UND VERMIETUNGS GMBH (hereinafter referred to as the “Management”).

The Management reserves the right to enter apartments without notice during rental periods in case of suspicion on emerging damages or to remedy such.


Non-smoking Policy

We particularly draw your attention to the fact that the building is a non- smoking zone. Smoking is forbidden in the apartments as well as in the corridors and stairwells. Ashtrays are provided for smokers in the inner courtyard and on their own private balconies.

All cleaning and maintenance costs resulting from unauthorized smoking as well as any necessary changes required to be made to future bookings will be charged to the guest.
All fire alarms resulting from unauthorized smoking will be charged to the guest.



Reservations through our website or booking engines will be confirmed immediately online. Alternatively, reservations can be made by phone or E-Mail directly. All reservations need to be confirmed in writing.


Length of Stay

For stays longer than 6 months, an additional rental contract is required to comply with the law governing rentals of Austria, also a deposit of 2 months’ rent is payable.


Cancellation Policy

We offer two rates:

  • Standard rate (free cancellation 3 days prior to arrival)
  • Non-refundable rate (no cancellation or modification)



Check-in is from 15:00 daily.

Check your mail before your arrival – if there is nobody from our team on site in person, we will send you all the necessary information for your self check in. 

We will ask you to give us your estimated arrival time when making your reservation.

If the apartment is required earlier than the indicated times, this may be possible subject to availability with additional charges.

According to the Austrian Registration Act, which stipulates that every guest must be registered with the police. To this end every guest must fill in and sign a registration form. At the request of the management guests may be required to furnish an official form of photo ID such as a valid passport.

Guests using a valid credit card, as per booked arrangement, will on arrival be asked for an additional Security Deposit of € 20,00/day to cover any incidentals.

The loss of an electronic key card will be charged with € 20,00 per piece.


Apartment Housekeeping

Our housekeeping will clean your apartment regularly during your stay depending on the length of your stay. 
Please get in touch with us if you want to book additional housekeeping services.


End of stay cleaning

For a stay of 7 or more days, a more thorough cleaning of the Apartments is required upon check-out.

The end of stay cleaning is EUR 100,00.


Number of Guests

The number of guests in the apartment must not exceed the stated number without the express permission of the management.


Concierge Service

Our staff are at your disposal from

Monday to Friday from 08:00 to 17:00 and

Saturdays and Sundays from 09:00 to 18:00 upon arrangement.

During these times please feel free to call with any questions you might have.

In case of Emergency there is a 24-hour emergency number available.



Check-out is by latest 11:00.

Please inform the management if you wish to use the apartment after 11:00, this service is subject to availability and there will be an extra charge. In case where the apartment is not vacated at the agreed time, the management reserves the right to clear the apartment and to store the belongings of the guest until their return.


Luggage storage

Subject to availability in our storage area, guests may leave their luggage, at their own risk, for up to 30 days.



The management is responsible for correctly administering the reservation as well as the provision of the apartment. However, in the case of unforeseen events: “Force Majeure” etc. the management reserves the right to offer the guest accommodation of equal value. This also applies in the event that an apartment may not be habitable due to defects, maintenance works or other operational requirements. If no such accommodation should be available, the management will then try to procure an acceptable alternative for the guest. The guest can choose one of the alternative proposals or can cancel their reserved apartment without incurring a charge. We will not accept any further liability.

Guests are encouraged to lock all doors when leaving the apartment and when going to bed.

The guest as well as his/her fellow travellers herewith explicitly declare to use the apartment and all the contents of the property at their own risk and to release the management from any future claims for compensation. The management accepts no liability whatsoever for items brought in by guests.


Domestic Pets 

Pets are not allowed.


Peace and Quiet at Night

Between the hours of 22:00 and 06:00 we would ask guests to keep noise to a minimum and reduce any noisy activities in their apartment to ensure a quiet and peaceful atmosphere for everyone at night.


Maintenance and Damage to an Apartment

We would respectfully remind guests of their responsibility to treat the apartments and the objects and equipment therein with care and respect.

Guests must inform the management immediately of any damage to objects or equipment in the apartment and of any threat of damage to, loss of or destruction of objects and equipment. 

Guests are responsible for all damages and impairments to the rented rooms and their contents in as far as any damage that might occur is beyond ordinary wear and tear. This stipulation also applies to damage and impairment of the apartments and contents by any third party staying in the apartment with the consent of the guest.



For reservations up to 29 days the stay must be guaranteed through a valid credit card. In the case of a stay of more than one month, a month’s rent must be paid in advance when checking in. For each subsequent month payment must be made in advance. 


Photos and Videos

The use of photos and videos of the residence for commercial purposes or for public use is expressly prohibited.


The place of jurisdiction is Vienna.


The management reserves the right to add to or change these terms and conditions at any time.